How Booster Saves Enterprise Rent-A-Car Time & Money
Car rental companies have a lot of moving parts. Cars have to be cleaned, refueled, and moved around large lots before and after their customers pick them up. Refueling can cause headaches even when the company has an on-site gas stations like many airport car rentals do.
When an airport Enterprise Rent-A-Car came to us frustrated by the sheer amount of time they were wasting on refueling, we saw an opportunity to solve not just one problem, but two. Mobile refueling and state-of-the-art data and insights save their team time and money and help them understand the fuel usage of each vehicle before it leaves the lot for its next customer adventure.
We’re proud of all the streamlining and optimization that mobile fuel delivery has made possible with Enterprise Rent-A-Car.
Their Challenge
At Enterprise Rent-a-Car’s busiest airport location, employees were spending more than 40 minutes per vehicle refueling at the gas station. That means that every 36 vehicles in need of refueling could cost the company a whole 24 hours. That was all time that could have been better spent servicing engines or helping customers navigate complicated reservation systems.
To add to the headache, varying and unscheduled fueling practices also lead to inconsistent data and insights into the fuel usage and cost of hundreds of vehicles.
Enterprise Rent-A-Car needed help.
Our Solutions
Our expert team met with the Enterprise team to evaluate all their needs. From fuel type inventorying to optimizing delivery schedules, we were able to help their team refocus their time so that they could prioritize customer service interactions without worrying that a single car had an empty tank.
Once the team had their first Boost, they unlocked their customer dashboard and all the insights that came with it. From car-by-car fuel usage data to consolidated billing to make reporting to management a breeze, our portal cured multiple client headaches all at the same time.
Booster Provided:
- Reliable and consistent weekly fuel deliveries during off-hours
- Detailed, vehicle-specific reporting, consolidated in one fuel statement with Booster Insights
- Enhanced customer service and employee readiness with regained time
