At Booster, we have high standards for ourselves, our work, and our results. To us, meeting our goals and continually improving starts with striving for excellence in all we do.
Booster’s six core values — Bold, Stewardship, Excellence, Customer, Safety, and Integrity — all combine to uphold the company culture that makes us a leader in innovation and customer service. But excellence is the undercurrent of all these components, setting the standard to which we hold all our values, goals, and work.
“It’s a mindset,” explains Ron Storn, Chief People Officer at Booster. “You have to start by understanding that you want to do the best job that you can do. Then you want to make sure that you can perform the best at any given moment in time, also going through the practice and process of getting yourself there.”
Instilling excellence in all we do has been a key component of Booster’s business model since the company’s genesis. Our unparalleled mobile fueling service, proprietary Smart Tanker technology, and one-of-a-kind data portal were all born from the unwillingness to accept anything less than the best we could offer our customers, even when this meant starting from scratch to create new technologies and systems.
Excellence is more than just a word we preach to our internal teams; it’s a way of acting to better the experiences of not just our customers, but our teammates as well. When each of us strives to be the best we can be, we all reap the benefits of success.
“If all of us take the collective approach of asking how we can learn to improve, learn to set the standard, and learn to really drive results, that’s going to make us a better company,” said Storn.
Putting Excellence into Action
On the individual level, our Booster team members put excellence into action daily by pushing themselves out of their comfort zones to always bring more than is expected to their teams and their roles.
In action, we know every boost matters and are committed to exceptional service and flawless execution. We hire and develop the best and obsess about operational excellence. We use data to guide our learning and seek simple solutions to complex problems.
In short, we constantly implement the best strategies and practices to drive success, honoring our abilities, our coworkers, and our customers by settling for nothing less than excellence.
When you never settle, you develop a deep sense of pride in your work. To uphold excellence in all we do, our teammates constantly evaluate their effort and performance, using these questions to hold themselves accountable:
- What was the last proactive improvement I made?
- How did I raise the performance bar this week?
- When did I last seek feedback, and how have I used it to improve?
- How did I provide excellence for my internal and external customers?
As Storn explains, company-wide excellence begins when you “really strive to raise the bar of what excellence means in your role.” If we all focus on raising the bar, the effects reverberate throughout the company, driving us all forward.
Interested in a career with Booster? We’re hiring! Join the Booster team.
